Here at The Pink Duchess, we scour the globe for the most beautiful, high-quality pieces for your lingerie wardrobe. However, we understand occasionally there will be an item purchased that requires adjustment in size or style. We want you to love the lingerie as much as we do: that is why, we are happy to accept returns for exchange or refund.
In order to exchange or receive a refund from The Pink Duchess, items must be received within 14 (fourteen) days of purchase, with receipt. Items received after this time will not be accepted, and will be returned to the buyer at the buyer's expense.
The cost of return shipping is the responsibility of the buyer, as well as the packaging of any inventory being sent. Items damaged in shipment will not be accepted, and will be returned to the buyer at the buyer’s expense. For this reason, we suggest all items be appropriately wrapped & returned in a box. Additional charges made after purchase, such as customs duties, can not be refunded to the buyer.
Items must be in their original pristine condition with tags attached, and cannot show any indication of being worn, washed, or dry cleaned.
In order to maintain basic standards of hygiene, panties being exchanged must only have been tried on over the buyer's own. For similar reasons, we do not accept ANY exchanges on hosiery.
ALL SALE ITEMS are final sale, and may not be returned under any circumstance.
Executing Your Return
Should you need to return/exchange an item, please send us a message: firstname.lastname@example.org. Include your name, email address, the reason for your return, and the original order number. Please indicate whether you would like to exchange for something else you see on the site or would prefer a refund. We will respond with confirmation of receipt & the mailing address for your return, and advise as to availability of any desired substitution.
Again, ALL returns must be received within 14 (fourteen) days of purchase for store credit or exchange, and must include a receipt. Please keep the short time window in mind when sending your order. Shipments received after this date will not be accepted, and will be returned to the buyer at the buyer's expense.
You will receive prompt confirmation of your request for a refund or exchange upon our receipt of your shipped items.