Christmas Lingerie Shopping FAQ
We know you have a lot going on this holiday season. At The Pink Duchess, we want to make ordering from us stress free. We've listed a little information to help with holiday shopping. If you still have some questions, contact us and we will do our best to help.
CHRISTMAS LINGERIE SHOPPING FAQ
BOOK A LINGERIE PERSONAL SHOPPER
Selecting a gift of lingerie for your wife, girlfriend or lover, should be just as enjoyable as seeing her in it.
Buying lingerie is not as intimidating as most men fear. It’s actually quite easy. If you follow a few simple steps, you will increase your chances of a memorable thank you from the recipient.
Fill out the contact form to book a Shopping Elf or Lingerie Stylist.
During the holiday season, every item ordered from The Pink Duchess is gift wrapped. OUr standard gift wrapped is kicked up a notch with luxe ribbon and a special treat from us.
If you would like to include a special message, we are happy to oblige. Simply add the details in the "Notes" section at checkout and we'll take care of it.
We know how important it is to have your packages for Christmas.
We wish as soon as you make your purchase you could have it immediately. Unfortunately, the best we can offer at the present is a few days.
If you need your order by a specific date, please leave it in the NOTES section at checkout.
We will do everything in our power to get your package to you in plenty of time.
HOLIDAY DELIVERY DATES
Chanukkah [Arrive by December 18th]
- Standard Shipping: order by December 6th**
- Expedited Shipping: Order by December 12th
Christmas Eve [Arrive by December 24th]
- Standard Shipping: order by December 13th
- Expedited Shipping: Order by December 19th
**We offer complimentary standard ground shipping on US order over $150.
US orders are shipped via USPS Priority Mail with insurance. Expedited Shipping is an additional charge available when checking out.
Standard shipping within the US should arrive within 4-7 business days. Expedited shipping within 1-3 business days.
We use UPS and DHL for International shipments. Once your package arrives in your country, you may incur a customs and/or duties charge. All customs duties and other import charges are the responsibility of the purchaser.
International shipments should arrive within 14+ business days, depending on their destination & time spent in customs. Please plan ahead if you are ordering for international delivery. Once the package leaves the US, there is nothing we can do to rush it through the customs process.
Shipping fees are non-refundable if you refuse the delivery due to duties or taxes.
For expected delivery for Christmas Eve, please refer to the delivery dates above.
If you have any questions, forward them to us via our contact page.
RETURNS AND EXCHANGES
Here at The Pink Duchess, we scour the globe for the most beautiful, high-quality pieces for your lingerie wardrobe. However, we understand occasionally there will be an item purchased that requires adjustment in size or style. We want you to love the lingerie as much as we do: that is why, we are happy to accept returns for exchange or refund.
Our standard return time is within 14 [fourteen] days of purchase with receipt. For purchases made during the month of December we have extended the return deadline to January 8th, 14 days after Christmas.
If you should need additional time, please contact us via the contact form. Please include your order number and the reason for the return or exchange.
Please refer to our standard return and exchange policy for more information.